Terms & Conditions

Last updated: 01/06/2025

Welcome to Our Clean Routine. By booking with us, you agree to the following terms and conditions to ensure clarity, safety, and the highest quality service.

1. Bookings & Appointments

Appointments can be booked online. Please book at least 24 hours in advance.
Ongoing clients will be scheduled automatically for regular visits.

You’ll receive a confirmation email once your booking is secured. If you do not receive one, please contact us to confirm.

2. Cancellations & No-Shows

We require at least 24 hours' notice for cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice will incur an $85 cancellation fee.

  • If we arrive and cannot access the property (e.g. no one home, incorrect code), this will be treated as a cancellation and the $85 fee will apply.

We understand life happens — but please respect our time as we do yours.

3. Appointment Reminders

A reminder email will be sent 36 hours before your appointment.
You can confirm or cancel directly from the email.

In rare cases, we may adjust your time slightly to ensure smooth flow between appointments — we’ll notify you of any changes.

4. Cleaning Time & Priorities

We work by the hour and use your booking time to focus on your selected tasks and priorities.
We’ll always aim to complete as much as possible, but cannot guarantee every item will be finished in a fixed time — especially on first visits.

5. Satisfaction Guarantee

If you’re not satisfied, let us know within 24 hours of your appointment.
We’ll gladly return to re-clean the missed area free of charge.

We do not guarantee removal of permanent stains, heavy mold, or damage requiring specialised restoration.

6. Health, Safety & Access

  • Please secure pets during the appointment.

  • Inform us of any safety hazards, sensitivities (e.g. strong scents), or special product needs.

  • For hygiene reasons, we ask that you provide a mop for your home.

7. Payment Terms

Payment is due on the day of your appointment.

For home cleans, payment can be made directly to your cleaner via bank transfer or cash.
Studio and office cleans are invoiced weekly on Fridays.

Late payments will incur a $10 fee after 3 days, and an additional $5 per day thereafter until payment is received in full.
Ongoing cleaning may be paused if payment remains outstanding.

8. Damage & Liability

Our Clean Routine is covered by public liability insurance.
If you believe damage has occurred during a visit, please notify us within 24 hours.

We are not responsible for:

  • Pre-existing damage

  • Items in fragile or unsecured condition

  • Normal wear and tear

9. Privacy & Confidentiality

Your privacy matters to us. We do not share your personal information.
We may occasionally take photos or videos of cleaned spaces for promotional purposes — no personal or identifying details will be shown without consent.

10. Ending Regular Services

We don’t use contracts, but if you're ending a regular service, please give us at least 14 days’ notice so we can adjust our schedule.

11. Changes to These Terms

We may update these Terms & Conditions at any time.

Thank you for choosing Our Clean Routine.
We’re here to make your space feel lighter, fresher, and more cared for - every time.